SHIPPING & DELIVERY We offer Free Delivery to the U.K. on orders over £100. For orders to the UK under £100, we charge a flat shipping fee of £6.99. All orders to continental Europe incur a flat shipping fee of £9.99. Orders will be processed and dispatched from our U.K. warehouse. Orders received over the weekend, holidays or after 10 am on regular business days will ship the following business day. 2-Day expedited shipping will be delivered within 2 business days from dispatch. Delivery of item(s) can take anywhere from 2-3 business days within the U.K. (or 3-5 business days for continental Europe and 5-8 business days outside the EU), depending on your location. Orders received over the weekend or holiday will ship the following business day. Prices for orders to U.K. and EU are inclusive of VAT and no additional duties and taxes will be due upon delivery. International orders outside EU may be subject to import duties and taxes upon arrival.
UMBRELLA REPAIRS & REPLACEMENTS
All Davek umbrellas are covered under our Unconditional Lifetime Guarantee. If, at any time, you find any defect in material or workmanship, or the umbrella should fail to function properly, we will gladly repair or replace it at no charge (except shipping & handling). Follow the instructions here.
RETURNS (FOR REFUND & EXCHANGE) Please Note: Return for refund policy below only applies to purchases made online on www.davek.co.uk. We want to make sure you are absolutely thrilled with your purchase. If, for any reason whatsoever, you are not 100% satisfied with your order, return the unused item within 14 days of purchase for a refund. Simply follow these instructions:
Ship the unused unit back to us, including all original packing supplies, hang tags, and loss protection card (if applicable). Please include a note with your name, address, email and daytime phone number along with your instructions to:
DAVEK - REFUND & EXCHANGE C/O TDS Unit 26, Kilwee Business Park Upper Dunmurry Lane BELFAST, U.K. BT17 0HD Attn: Returns Dept.
NO DROP-OFFS, please mail the product back to us. For items being sent to our Returns department, please be sure to ship via insured, traceable mail. This service is offered by UPS, Fedex and other carriers.
You can expect a refund for the cost of the returned item(s) in the same form of payment originally used for purchase within 30 days of receipt of return.
All shipping costs are non-refundable. If an item is returned whose original purchase was made with free shipping, £6.99 will be deducted from refunded amount to cover the cost of original shipment.
Returned bags will incur a £15 restocking fee.
We use the information customers provide when placing an order only to facilitate shipment of the product and to confirm delivery. We do not share this information with outside parties except to the extent necessary to complete that order. We collect the e-mail addresses of those who communicate with us via e-mail, aggregate information on what pages consumers access or visit, information volunteered by the consumer, such as survey information and/or site registrations. The information we collect is used for internal review, used to improve the content of our Web page, used to notify customers about updates to our Web site, and not shared with other organizations for commercial purposes. Davek does not rent, sell, or share personal information about you with other people or nonaffiliated companies except to provide products or services you've requested, when we have your permission, or under the following circumstances: We may disclose personal information we collect from you if required to do so by law or in the good-faith belief that disclosure is necessary (a) to obey the law or comply with legal process served on us or our affiliates; (b) to protect and defend our rights or property or the rights or property of other users of our Site; (c) to act in an emergency to protect the personal safety of users of our Site or the public; or (d) the company is acquired or merged with another company.
With respect to security: We always use industry-standard encryption technologies when transferring and receiving consumer data exchanged with our site, We have appropriate security measures in place in our physical facilities to protect against the loss, misuse or alteration of information that we have collected from you at our site.
Privacy in the European Union (GDPR)
For customers located in the EU, all processing of Personal Data is performed in accordance with privacy rights and regulations following the EU Directive 95/46/EC of the European Parliament and of the Council of 24 October 1995 (the Directive), and the implementations of the Directive in local legislation. From May 25th, 2018, the Directive and local legislation based on the Directive will be replaced by the Regulations (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of Personal Data and on the free movement of such data, known as the General Data Protection Regulation (GDPR), and Davek’s processing will take place in accordance with the GDPR.
Davek processes Personal Data as defined in the Directive and the GDPR. Davek adheres to the Directive of 1995 and the GDPR from May 25th, 2018. Consequently, Davek processes all data provided by its Users with accounts in the EU only. All data collected by Davek will be stored exclusively in secure hosting facilities provided by Shopify. Davek has a data processing agreement in place with its provider, ensuring compliance with the Directive. All hosting is performed in accordance with the highest security regulations. All transfers of data internally in the EU is done in accordance with this data processing agreement.
Retention and deletion Davek will not retain data longer than is necessary to fulfill the purposes for which it was collected or as required by applicable laws or regulations. When a users’s account is terminated or expired, all Personal Data collected through the platform will be deleted, as required by applicable law.
Our Legal Obligation to Disclose Personal Information We will reveal a user’s personal information without his/her prior permission only when we have reason to believe that the disclosure of this information is required to establish the identity of, to contact or to initiate legal proceedings against a person or persons who are suspected of infringing rights or property belonging to Davek or to others who could be harmed by the user’s activities or of persons who could (deliberately or otherwise) transgress upon these rights and property. We are permitted to disclose personal information when we have good reason to believe that this is legally required.
Davek’s Data Protection Officer Davek has a “Data Protection Officer” who is responsible for matters relating to privacy and data protection. This Data Protection Officer can be reached at the following address: Davek, Attn: Data Protection Officer, 115 W 30th Street, Suite 1205, New York, NY 10001. Email: email@example.com
TERMS OF SERVICE All products purchased on our website are subject to return or exchange only according to our Return Policy. Davek reserves the option to replace any item returned with a replacement model of comparable value. If your model is out of stock or no longer carried, we will send you a replacement model of comparable value at our discretion. We reserve the right to refuse service to anyone for any reason at any time. For all terms, conditions, policies and notices of our website, please visit our Terms of Service page.